Privacy Policy

Last modified: November 1, 2022.

We Have Recently Updated Our Privacy Policy

The November 1, 2022, updates to DART’s Privacy Policy include:

  • Updating the description of rights available under the California Consumer Privacy Act.
  • Updating the description of personal information DART collects.
  • Updating the description of how DART may use collected information.

MATERIAL CHANGES BELOW PLEASE READ CAREFULLY

The Des Moines Area Regional Transit Authority ("DART") respects your privacy and makes efforts to ensure the safekeeping of any information you submit to DART and to ensure such information is used responsibly. By using DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally, you consent to the collection and use of information as set forth below.

 

Privacy Policy

The Des Moines Area Regional Transit Authority ("DART") respects your privacy and makes efforts to ensure the safekeeping of any information you submit to DART and to ensure such information is used responsibly. By using DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally, you consent to the collection and use of information as set forth below.

 

SECTION 1 - INFORMATION DART COLLECTS

Use of DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally may require you to provide personal information so DART may follow up with you. Such personal information may be required to subscribe to email notifications, complete surveys, apply for a job online or fill out other forms, such as the “contact us” form.

Personal Information: You may provide DART with personal information, including but not limited to, the following: 

  1. Name, address, telephone number, and email address.
  2. Login/password for your account with DART.
  3. Payment information.
  4. Date of birth.
  5. Social media usernames.
  6. The identification number associated with your account with DART.
  7. Driver’s license number.
  8. Preferred language.
  9. Employer name and address.
  10. Pick-up and drop-off locations.
  11. Geolocation data
  12. Emergency contact name, phone number and relation.
  13. Physical or mental disability (including, but not limited to, hearing impairment, visual impairment, use of a mobility device).

 

Non-Personal Information: DART may also collect analytic data to maintain the high quality and efficacy of DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally using automated means such as cookies (as described in Section 2 below), server logs, web beacons, etc. The collected analytic data may include, but is not limited to, the following: 

  1. Your internet protocol (I.P.) address.
  2. Your basic location information (strictly a group statistic), i.e., state/city you are located in.
  3. Cookie session IDs.
  4. The page(s) you visited.
  5. Features you used/searched for.
  6. Web browser you used during your visit.
  7. Operating system you use.
  8. The link that referred/brought you to DART’s website or DART’s software generally.

 

DART uses Google Analytics, a third-party measurement software, to gather and compile the above-referenced information. Google Analytics does not collect, track or have any access to personal information received at this website. To find out more about Google Analytics, its technology, or its privacy policy, please visit http://www.google.com/analytics/ . For Google Analytics opt-out alternatives, please visit http://www.doubleclick.com/privacy/opting_out.aspx.

 

SECTION 2 - COOKIES 

 

Please be advised that DART may use cookies to collect general information about your visit that will be retained and used by DART, including, without limitation, for DART marketing as described in this privacy policy. By using DART’s website, you expressly consent to the use and collection by DART of this information. To withdraw your consent after accepting the cookies, delete them from your browser. For more information on cookies and deletion of cookies, please visit: http://www.allaboutcookies.org/

 

You can stop cookies from being deployed on your computer by configuring your browser not to accept them. Please refer to your browser’s help section for more information. Be aware that deleting certain cookies can disrupt normal website and/or service functionality.

 

SECTION 3 - WHAT DART DOES WITH YOUR INFORMATION 

 

In some cases, DART and/or its third-party service providers use the information collected to provide transportation services to the user. In addition, DART uses the information collected for internal purposes such as evaluating, operating, and improving DART, its website, the MyDART app, the DART On Demand app, and protecting against and preventing data breaches and fraud, complying with legal requirements, etc. DART may also make use of and provide this information to third parties for business purposes such as, but not limited to, maintaining your account, to conduct engagement audits, to conduct marketing of DART services, to protect the security of our website, mobile applications, and business, and to prevent fraud. DART will not rent or sell your personal information for money.

 

More specifically, DART may use the collected information in conjunction with third parties as follows:

Email Marketing: By providing your email you are agreeing that DART may send you emails, either directly or through DART’s third-party service provider(s), regarding DART's promotions and other updates. DART uses Constant Contact, a third-party email service, to deliver updates and marketing materials to you. In the course of DART’s marketing efforts, DART may provide Constant Contact with the personal information DART collects. DART’s third-party service provider(s) are separate entities from DART, and as such, have their own privacy policies. You may review Constant Contact’s privacy policy at the following link: https://www.constantcontact.com/legal/privacy-statement.

SECTION 4 - CONSENT 

How does DART get my consent?                                                                                                                 

When you provide DART with personal information, utilize DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally, utilize DART’s services, verify your credit card, place an order, etc., you agree to consent to DART collecting your information and using it for the purposes set out in this privacy policy.

 

How do I withdraw my consent? 

If you change your mind, you may withdraw your consent for DART to contact you for the continued collection, use or disclosure of your information, at any time, by contacting DART at dart@ridedart.com

 

SECTION 5 - DISCLOSURE 

 

In addition to disclosure for the uses described above, DART may also disclose your personal information if DART is required by law to do so or if you violate DART’s Terms of Service.

 

SECTION 6 - THIRD-PARTY POLICIES 

 

DART’s website is hosted by a third-party hosting service. Additionally, the MyDART app is provided by Bytemark, Inc., a third-party software solutions provider. Bytemark is a separate entity from DART and has its own privacy policy and terms of use. Links to Bytemark’s policies as well as the privacy policies of DART’s other third-party service providers may be found below. DART strongly recommends you review these additional policies and terms to fully understand how each DART vendor uses your information. DART has no specific information regarding the privacy policies of companies with which DART is not directly associated and encourages users of DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally to contact the providers for additional details pertaining to privacy policies that may allow collection of information by any such entities.

 

Bytemark Privacy Policy: https://www.bytemark.co/privacy-policy 

Bytemark Terms: https://www.bytemark.co/terms 

CloudBadging: https://www.cloudbadging.com/Agreements/CloudBadging-Privacy-Policy.pdf

Dynamics 365 (Microsoft):  https://privacy.microsoft.com/en-us/privacystatement

First Data Payment Processor Privacy Policy: https://www.firstdata.com/en_us/privacy.html 

HaCon Trip Planner Privacy Policy: http://hacon.de/datenschutz-en 

InComm Payments Privacy Policy: https://www.incomm.com/about/policies/privacy/

Iowa Rideshare Privacy Policy: https://www.iowarideshare.org/Public/PublicPage.aspx?ItemName=PrivacyStatement&FileType=html

Nodus Privacy Policy: https://www.nodus.com/privacy-policy/

Pay Fabric:  https://www.payfabric.com/us/policy.html

RideShark Privacy Policy: https://www.rideshark.com/privacy-policy/

Square:  https://squareup.com/us/en/legal/general/privacy

Survey Monkey:  https://www.surveymonkey.com/mp/legal/privacy/

Uber: https://www.uber.com/legal/en/document/?country=united-states&lang=en&name=privacy-notice

Via Transportation Privacy Policy: https://ridewithvia.com/privacy-policy/

Braintree Privacy Policy: https://www.braintreepayments.com/legal/braintree-privacy-policy

QRyde: https://wwq.qryde.com/QRydeLegal.html#Privacy-Policy

 

SECTION 7 - THIRD-PARTY SERVICES 

 

In general, the third-party providers used by DART will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to DART.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, if any, have their own privacy policies with respect to the information DART is required to provide to them for your purchase-related transactions.

 

For these providers in particular, DART recommends that you read their privacy policies and terms of service so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or DART. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave DART’s website, mobile applications, including but not limited to the MyDART app, and/or software or are redirected to a third-party website or application, you are no longer governed by this privacy policy or DART’s Terms of Service. As such, this privacy policy applies solely to DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally. Links to other organizations’ websites are included to provide website visitors with additional information. DART is not responsible for the content or privacy policies of such websites. 

Links: When you click on links using DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally, the links may direct you to a third-party website. DART is not responsible for the privacy practices of other websites and encourages you to read their privacy statements.

Do Not Track Signals: DART does not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.

 

SECTION 8 - NOTICE TO CALIFORNIA CUSTOMERS

If you are a resident of California, you may make certain requests concerning the personal information collected by DART. DART will comply with these requests to the extent required by law.

You may request to know what personal information of yours that we have, to delete or correct that information, to limit the use of sensitive personal information as specified by law, and to request that your personal information not be sold or shared, however, if such sale or sharing is necessary for DART to provide you with goods or services, DART may not be able to complete the transaction. DART will not sell your information for monetary gain.

To make such a request, you can: (i) email dart@ridedart.com or write to DART at the address below; or (ii) call the following toll-free number: 877-379-3770. Please mention in your communication that you are making a "California Consumer Privacy Act" inquiry. DART will respond within forty-five days.

 

SECTION 9 - PROTECTING YOUR INFORMATION 

 

To protect your personal information, DART follows usual and customary industry practices to ensure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

 

Credit card information is not directly accepted by DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally. Credit card and other personal information is transmitted to DART’s payment processor(s), First Data, InComm Payments, Nodus, Pay Fabric, Braintree and/or Square. Although no method of transmission over the Internet or electronic storage is 100% secure, DART’s payment processor(s), First Data, InComm Payments, Nodus, Pay Fabric, Braintree and/or Square, follow usual and customary industry practices to protect your data.

 

SECTION 10 - AGE OF CONSENT 

 

By using the DART website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given DART your consent to allow any of your minor dependents to use DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally.

 

SECTION 11 - CHANGES TO THIS PRIVACY POLICY 

 

DART reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the DART website or upon updating the DART mobile application(s). If DART makes material changes to this privacy policy, DART will notify you here that it has been updated, so that you are aware of what information DART collects, how DART uses it, and under what circumstances, if any, DART uses and/or discloses it.

 

SECTION 12 - COMPLIANCE WITH THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT

 

To the extent applicable, DART complies with the requirements of the Children’s Online Privacy Protection Act. DART will not target its offerings towards, or knowingly collect any personally identifiable information from, children under 13 years of age.

 

SECTION 13 - ONLINE POLICY ONLY 

 

This privacy policy applies only to information collected through DART’s website, DART’s mobile applications, including but not limited to the MyDART app, and/or DART’s software generally and not to information collected offline.

 

SECTION 14 - SECURITY

 

Information emailed to DART via the Internet is not secure and could be intercepted by others. DART recommends you do not use email to send private or sensitive data about yourself or others unless it is encoded or encrypted. DART uses usual and customary industry encryption and cybersecurity policies to protect your passwords, contact information, and other personal information.

 

QUESTIONS AND CONTACT INFORMATION 

 

If you would like to access, correct, amend or delete any personal information DART has about you, register a complaint, or simply want more information, contact DART at dart@ridedart.com or by mail at Des Moines Area Regional Transit Authority, 620 Cherry Street, Des Moines, IA 50309-4530.

 

© 2022 Des Moines Area Regional Transit Authority. All rights reserved.

 

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